PET HOTEL
The ONE LUKE Group’s pet hotel facilities were inspired by the real concerns and feelings experienced by our founder, who truly loves dogs, when leaving his own pets at a hotel.
ONE LUKE began with one simple mission:
“To create a place where people can leave their beloved family members with complete peace of mind.”
CONCEPT
SAFE ENVIRONMENT FOR PETS
POINT 01“No Metal Cages! Private Rooms Instead!!”
At ONE LUKE Group, none of our hotels use metal cages.
Each location features custom-made private rooms crafted by skilled professionals.
Even within limited space, we want pets to stay as comfortably as possible, which is why all of our rooms are designed to be significantly larger than standard pet hotel rooms.
POINT 02“Will They Feel Lonely?”
We believe there are no dogs or cats that never feel lonely when separated from their owners.
That is why, when pets must be left in our care, we strive to make them feel as comfortable and loved as possible.
At ONE LUKE, our most important hiring standard is a genuine love for dogs and cats, so your precious family members receive warm and compassionate care.
POINT 03“What Happens in an Emergency??”
ONE LUKE Group has established emergency response procedures shared across all locations.
Each store also partners with nearby animal hospitals, and our staff regularly participate in training sessions led by veterinary nurses so we can respond quickly to sudden health issues or emergencies.
We maintain a high standard of care and preparedness for your beloved family members.
FLOW
DETAIL
Reservations by Phone or Online
Please prepare and bring any necessary items with you when visiting our store.
Visit & Check-In
Please visit the store and complete the required documents.
Reception (Pet Check-In)
We will confirm and check the belongings you leave with your pet.
Day 1 After Check-In
Playtime
Your dog or cat will enjoy plenty of playtime with our animal-loving staff.
Evening Walk (Optional)
Walks are conducted one pet at a time in a safe and controlled environment.
Dinner
We serve the regular food that you bring from home.
Bedtime
Pets sleep comfortably in their own private rooms.
Day 2 After Check-In
Wake-Up
We clean the rooms and start the day fresh.
Morning Walk
Morning walks are conducted one pet at a time in a safe environment.
Breakfast
We serve the regular food that you bring from home.
Pick-Up
We confirm your belongings and provide an update on how your pet stayed during their hotel visit.
What to Bring
- Please bring your pet’s regular food (enough for the entire stay)
- Please bring a leash, toys, and your pet’s favorite items
- Items Required for First-Time GuestsCombination Vaccine Certificate / Rabies Vaccination Certificate / Identification Document
Regarding Combination Vaccines & Rabies Vaccination Certificates
To ensure a safe environment for all guests, we confirm annual rabies and combination vaccination records. We appreciate your understanding and cooperation.
Terms of Service
By using our services, you agree to the terms and conditions below before receiving service.
View Terms of ServicePRICEPet Hotel Rates
We will take care of your precious dogs and cats with love and attention.
Please feel free to use our services whenever you are traveling, shopping, or suddenly need to be away from home.
Rates vary depending on the season, pet breed, and store location.
Please visit each store’s page for detailed pricing information.
SHOP LIST
104stores
in Japan
stores
overseas